Any personal data provided by you to Smallsteps.help through any means (verbal, written, in electronic form, or by your use of our website) will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998 and the General Data Protection Regulation for the purposes for which you have given consent, and to provide the services you have requested from us.
What is GDPR?
The General Data Protection Regulation (GDPR) comes into effect on the 25th May 2018 and in the UK will replace the previous Data Protection Act (1998). It describes how organisations must collect, handle, and store personal data:
It also states:
“The controller [Smallsteps.help] shall be responsible for, and be able to demonstrate, compliance with the principles.”
How do we ensure your information is safe?
Data protection is incredibly important to us to ensure that our customers, employees, and anyone else who deals with us are secure in the knowledge that their information is safe with us. The steps below are how we ensure your information is kept safe:
*Therapeutic Will is activated in the event I am unavailable for reason’s such as emergency or death, where a trusted, nominated colleague will have been alerted to your contact name and number to inform you of such instances.
Who we are
We are Smallsteps.help Counselling Services. Our website is http://smallsteps.help.
For the purposes of the Data Protection Act 1998, the data controller is Michelle Wilcox.
What personal data do we collect?
Among the types of Personal Data that this Application collects, by itself or through third parties, we collect the following Personal Data from you:
When do we collect your personal data?
By accessing our services your Personal Data is collected via the following methods:
How and why do we use your personal data?
The Data is used to respond to your queries or questions about our services, as well as for the following purposes: analytics, SPAM protection and managing contacts and contacting the User.
We want to provide the best possible User experience for customers, and we use Data to allow us to offer to you information and services that are most likely to benefit you.
The Data privacy law allows this as part of our legitimate interest in understanding our clients and delivering the best possible service.
Where your personal data may be processed
The Data is processed at the Owner’s operating offices, and in any other places where the parties involved in the processing are located.
Who we share your data with
We do not share our users’ data with any third-party providers.
How long we retain your data
We do not request or store any user data via the website.
What rights you have over your data
You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Your contact information
We do not request or store any contact information via the website.
Access to information
You can request access to the personal information that we hold about you and, except in limited circumstances when we are not permitted to do so for legal reasons, we will provide this information to you within 30 days. If you feel that any information that we hold about you is inaccurate then you are able to ask us to update your information. If you want us to delete your information then please do so in writing and we will endeavour to do so unless we are required to keep it for legal, professional or internal business purposes.
Our contact information
If you have any privacy-specific questions, concerns, complaints or requests for your information then please contact our Data Protection Officer, Michelle Wilcox via email at firstname.lastname@example.org
Contacting the Information Commissioner’s Office (UK)
If you have any issue with how your Data has been handled or are not satisfied with the response you have received to any request, you have the right to lodge a complaint with the Information Commissioner’s Office by calling 0303 123 1113 or go online to www.ico.org.uk/concerns.
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